Before submitting a service ticket, we highly advise that you search the Help Center first, as most FAQs are answered there already.

If you have a ticket open already, please reply to that existing ticket through the Customer Portal. (Creating a new ticket will slow down the process overall.)

Please excuse any delays due to the Holidays.

Your Contact Details

First Name*

Last Name*

Phone Number*

Best number to contact if needed

Email Address*

The email you use to login to dashboard.fit3d.com

Information about your issue

Are you an End-User or Fit3D Customer?*

Quick Overview of your Issue*

Detailed Description of Issue*

Please be descriptive about the issue you are facing. The more you explain here, the faster we'll be able to resolve your issue. Feel free to add photos/videos as well.

File upload

Please submit a photo or video of what you are seeing.

Ex. Photo of the screen. Photo of hardware damage.

About Your Scanner

Please note that not supplying the System ID or Activation Code can cause extra delays in service to you. For prompt attention, be sure to include all fields requested and provide clear information on the issue.

Facility Name*

The name of the business where the FIT3D Scanner is located.

Fit3D System ID

The System ID of your Fit3D Unit located on the tablet or scanner. How to find your System ID (link)

If you are an end user or SNAP user type NA.

Fit3D Activation Code*

This is the Activation Code provided by Fit3D to activate your Unit.

IF you are an "end user" type NA.